Before your appointment:

How satisfied were you with the service you received before your appointment?

Perhaps consider things like: your satisfaction with our staff, ease of making a booking, provision of information about your sample or scan including costs, preparation etc.

On arrival:

How satisfied were you upon arrival at our branch?

Perhaps consider things like: ease of car parking, appearance of our branch, service and information provided by our reception staff, length of time you waited to be seen etc.

Your examination:

How satisfied were you with your examination?

Perhaps consider things like: whether our technical staff were friendly and accommodating, if they introduced themselves and explained your examination and whether they generally made the examination comfortable for you.

After your examination:

How satisfied were you with the service you received after your examination?

Perhaps consider things like: the processing and explanation of your account and communication about availability/delivery of your reports.

Overall:

Overall, how satisfied were you with your experience at Human Care Laboratories